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Support & Retention
Keeping the customers you paid to win: helpdesks that put order data next to every ticket, subscription tooling that fights churn, and the upsells that raise every order quietly.
Where to start
Key terms
Glossary terms
- Helpdesk Macro
- A saved, reusable reply template for common support questions.
- CSAT
- Customer Satisfaction score — usually a post-conversation rating.
- Churn
- The rate at which customers or subscribers cancel over a period.
- Subscription Retention
- Keeping subscribers active — the economics of recurring revenue.
- Post-Purchase Upsell
- A one-click extra offer shown right after checkout completes.
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